Refund/Exchange Policy

What is the Return Policy?

No refunds, no exceptions! We allow exchanges only.

Under the conditions specified below:

Late or missing refunds (if applicable) 
Usually due to us determining your order has a high potential for fraud, we may issue you a refund. 
If you haven’t received a refund yet, first check your bank account again. 
Then contact your credit card company, it may take some time before your refund is officially posted. 
Next contact your bank. There is often some processing time before a refund is posted. 
If you’ve done all of this and you still have not received your refund yet, please contact us at support@DeadFreshCrew.com.

Sale items 
Only regular priced items may be exchanged if defective or damaged, unfortunately sale items cannot be refunded.

Exchanges 
Only regular priced items may be exchanged. Additionally, we only replace items if they are defective or damaged and only if we receive it within seven (7) business days of it being originally delivered. If you need to exchange it for the same item, send us an email at support@DeadFreshCrew.com. Be sure to include your name and order number in the email.

Shipping 
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on your location the time it may take for your exchanged product to reach you, may vary.

You should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.